Our Shipping Policy

Package Delivery Policy

Bangtail Bar BQ Co ships packages via FedEx, UPS, or USPS. We provide tracking information to all of our customers so that they can track their packages and make arrangements for delivery if they will not be home.

Unattended Packages

If a package is left unattended outside your home, front porch, next to the door, or side of the house by the courier, Bangtail Bar BQ Co is not responsible for the package. This is the sole responsibility of the purchasing customer.

We recommend that you make arrangements with the courier to deliver your package to a secure location if you will not be home on the delivery date. You can also choose to have your package held at a local FedEx, UPS, or USPS location for pickup.

Additional Shipping Charges

If a package is returned to Bangtail Bar BQ Co due to an unattended delivery, the customer will be responsible for any additional shipping charges incurred.

Package Inspection

We advise all of our customers to inspect packages before signing for delivery. If you notice any damage to the package, please refuse the delivery and contact support@bangtailBarBQCo.com for a replacement.

We appreciate your understanding of our package delivery policy.